Are you motivated to make a difference in patients' lives?

Come work with us! We are hiring!

Remote Health Concierge / Coach

Part-time & full-time positions available New York, NY

About Risalto
Risalto is a data analytics and Care Concierge company dedicated fixing the broken paradigm in the musculoskeletal space. We do this by connecting patients to care models that work.

We pair every patient with a personal Care Concierge - a one-on-one health coach who is responsible for guiding and supporting the patient through the entirety of their pain journey.

Leveraging technology and guided by physician overvsight, our Concierges start by connecting patients to the right, high quality provider for them. The concierges then interact with and collaborate with these providers and patients to ensure patients are receiving coordinated and effective care. Leveraging technology and guided by physician oversight, the Concierge also cultivates patient empowerment and self-efficacy through the use of various coaching tools and targeted education. With Risalto, patients receive a coordinated and supported patient journey and get back to their lives faster!

We are seeking experienced, industry leading part-time health coaches to add to our growing Care Concierge team. We are looking for people who are committed to our mission and who are inspired to shape the vision for this early product and leave their mark on the team.

You’ll love this job if:
■ You are excited to dramatically impact patients’ lives by empowering them to make sustainable change
■ You have high EQ and empathy with the ability to work with different personalities
■ You enjoy building relationships by listening, asking questions, and helping patients to find their own answers
■ You have a passion for improving the healthcare experience, quality, and cost
■ You are an intellectually curious problem solver who wants to play a role in helping shape how this program evolves
■ You are comfortable with ambiguity and able to adjust to rapidly changing environment and expectations
■ You have excellent written and verbal communication skills, and like adapting your mode of communication to suit your patients’ preferences
■ You have strong organizational skills and pay attention to details. You don’t drop balls even in stressful situations
■ You have a growth mindset and are always seeking to learn and improve

Technical requirements:
■ Bachelor’s Degree or higher in a health-related field (nursing, psychology, social work, health education, exercise science, nutrition, etc.)
■ Certification from an accredited professional health coach training program preferred (CHC, ACE, CHES, NBC-HWC or similar certification)
■ Minimum 4 years of clinical experience working in health coaching/promotion, chronic illness management or other similar role
■ Knowledge of and experience with motivational interviewing and other evidence based coaching techniques, behavior change theories and health psychology (certification preferred)
■ Flexible work hours - including evening and weekends. Part-time and full-time schedules available
■ Ability to work independently and remotely. Ability to be on-site occasionally
■ Comfortable using various digital platforms and a remote delivery model in a rapidly changing environment; technology literacy is a must!
■ Start-up or early stage company experience is a plus
■ Biligual (Spanish-English) STRONGLY preferred

Job responsibilities:
■ Coordinate the delivery of high quality, cost-effective care based on pathways supported by evidence based guidelines
⁻ Conduct intake and questionnaires for eligible patients to guide patient to appropriate provider type and along care pathway
⁻ Interact and collaborate with the patient, family, physician and healthcare team
⁻ Set priorities, plan, organize, and implement interventions that are goal directed toward self-care and the transition to stabilization or independent status
■ Support and empower patients along their MSK journey to optimal recovery
⁻ Utilize “Motivational Interviewing” techniques to influence patient behavioral changes to increase the level of compliance with customized care
⁻ Encourage patient participation and compliance in the program efforts, using biopsychosocial toolbox
⁻ Promote stress relief, personal resilience management, and overall patient well-being through integrative health coaching
⁻ Convey and instruct patients on home exercises, meditation or mental stress reducing techniques
■ Interact and communicate with patient and providers, telephonically, via email or text
■ Document accurately and comprehensively to ensure that we follow all aspects of the patient journey
■ Evaluate care by problem solving and participating in the quality improvement program to enhance patient outcomes
⁻ Recognizes urgent situations and escalates issues appropriately
⁻ Participates actively in shaping the clinical and engagement methodology of our program

Our values:
At Risalto, we acknowledge the huge challenge we face in trying to fix aspects of the healthcare system. In order to do that:
We recognize that we are here to solve hard problems for our clients and partners, not sell a product.
We all actively participate in the problem solving.
We seek to strengthen and empower our patients, putting their interests first.
We create space for being wrong and making mistakes in the service of driving progress.
We act in concert, as a team, with disciplined execution once decisions have been reached.
Without exception, we respect our colleagues, patients, and partners, recognizing that we all come from different walks of life and hold unique points of view.
We never forget to have fun!

To apply, email: with your resume and a cover letter. In your cover letter, please answer the following questions:
■ What interests you most about Risalto Health and the Care Concierge position?
■ What do you like best about working in healthcare?
■ If you have experience in a startup environment, please describe both what was most exciting and most challenging in that role.

We want to get to know you better - beyond what’s on your resume!